We will answer your questions to us. No matter how difficult it might be. We have THX certified professional on staff and we will give you the real truth and not your average mumbo jumbo sales talk. If we can’t help you straight away, one of our employees will investigate your inquiry and get back to you as soon as we have a sufficient answer to give.
Free shipping on any orders for orders going within Europe mainland for orders above €499.
A lot of our customers claim that we have possibly the best customer support in the market. This makes us very proud. But we do not rest on success, we continuously work to get even better. It’s not easy, and we have to stay one step ahead all the time. Since 2005 we’ve offered customer support 7 days a week by email or telephone between 08.00 and 16.00 CET. Our goal is to have a maximum response time of 24 hours. Sometimes this can be difficult, but most of the times we get back you you within minutes or a couple of hours maximum.
Products purchased via lsound.eu carry a warranty up to LIFETIME depending on the product. We only sell high quality products that will last and give you many years of joy. With the unfortunate event of a defective product, we will take care of it for you. Read more about our warranty terms HERE.
We try to have all products stocked at all time. But of course there might be shorter periods of time where we are out of stock on a particular product. At that point it’s good for you to know that re-stock is not far away. We always try to order in new stock before we run out. And, we use UPS who can deliver your high value products safely to your door step.
All the way back in 2005 we started with our Buy & Try concept. The concept is easy. You buy the products you are interested in, and you have the luxury of up to 60 days were you test the products in the room were the products are intended to be used. If you are not satisfied, just return the products to us, and we’ll issue a refund of the purchase amount. This means no risk!
Read more HERE on terms and conditions.
We will make sure that the product you get, is more than you expected at the price. All products need to comply to the highest standards before we offer them online. To us, quality offered is more important than profit received.
Professional Customer support is important. You might need our help to decide on which products to choose, and on a later stage you might need help to set up the products properly. We are here for you. For us the sale never ends. Just because the product has left our warehouse, it doesn’t mean that we stop supporting. Know that we will always try to find a way to help you, even years after you purchased the product from us.
Do you need help with products not bought from us? Give us a shot and let us help you!
Contact us today and try us. Test us, we love challenges.